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Social Media 101 for Channel Managers

Posted by CCI Channel Management Solutions on Wed, Feb 11, 2009
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by Mike Dubrall, Gilwell Group

Social media is big. Really big. If you doubt me, goggle it and you will get more than 100 million hits in less than a second. Already, there are thousands of web sites blogging about social media and hundreds of web services measuring it, and an unlimited number of consultants trying to help clients with it. Most important, there are more than 300 million users of social media tools. And these numbers will continue to grow because there are compelling reasons for using social media at every level of the value chain.

Today, when you look for a job, employers check the obvious social media spaces for information about you. The same thing happens when you are working on a big sales opportunity with a reseller or when you are trying to set up a meeting with an important decision-maker. These people want to see who they are dealing with and they make quick judgments based on your ability to effectively represent yourself on-line.

Moreover, it takes time to build your presence to the point that its actually impressive enough to get you the deal, job, or meeting that you need. At the point anyone is interested enough to Google you, it's too late to update your profiles or open a Facebook account. Your social media presence must already be in place.

Here are five basic steps channel managers can take right away. (Hint: send them off to your resellers and take the steps together.)

1. Get a good and current digital photo of yourself. No one wants to see your prom picture or an old photo of you in a suit. But everyone does want to see what you look like when they check your profile in LinkedIn or read one of your postings/comments in a favorite group. Your social media photo is the new "handshake" and people draw many conclusions from it. (Some experts call your picture a "personal brand.")

2. Bring your LinkedIn profile up to date.

  • Add your picture and fill in your employment history.
  • Search on the names of your last two companies and find everyone you know - then add them to your network.
  • Find at least one Group to join (I recommend the "Channels of the Future" Group).
  • Get your best friends to write a recommendation - and return the favor.

Wouldn't hurt to do the same thing on Facebook or MySpace. Employees of the fastest growing IT resellers also use LinkedIn and either Facebook or MySpace on a regular basis.

3. Create a Google Alert to follow the topics that are most important to you and your channel partners. You can follow as many key words as you want, so include the name of your company, biggest resellers, products, and competitors. Sometimes you have to experiment with the key words until you get good data, but it's all free. This will lead you to the most active and relevant on-line communities.

4. Bookmark the top five blogs or communities in your space. Resellers and Customers regularly read important blogs by industry luminaries and experts -like the company CEO , the head of the Reseller Council, or the CEO of a major distributor. (You can also set up an RSS feed from these blogs so you get updates and can potentially forward them to your top partners quickly.)

5. Commit yourself to at least one post or comment a day. If you read a blog by a reseller, post a positive message at the bottom. If you visit a Forum discussing an interesting question, weigh in with your opinion. If you are in a partner community, be as visible as possible. (Don't try to sell anything - just contribute something useful.)

Being a social media couch potato is no longer an option for successful and upwardly mobile channel managers. Get active and take control of your on-line presence before it's too late. Social Media is not going away!

If you are already active in social media, do you have advice for other channel managers?

Mike Dubrall is the Community Director of the Gilwell Group "Channels of the Future" Community. He is a regular blogger on social media and its impact on channel relationships.

 

 


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COMMENTS

I agree 100% about the importance of maintaining a strong accessible marketable social media "brand." Especially in this global economy, it is often not possible to meet potential clients, partners, even employers face-to-face, and social networking sites like LinkedIn and Facebook have allowed me more than a few unique opportunities to connect and grow professionally. I admit, I initially resisted the Online movement, dismissing sites like MySpace as juvenile and unnecessary. But the market has opened up and MySpace teenages have been replaced bymy current boss and my future employers. I'm not looking for 1000 "friends" but I am looking to stay current and necessary in a a rapidly evolving global marketplace. If you're still resisting the movement, check out this recent article from Slate. This was included in a January Contract Management Newletter - a newletter for contract negotiator geeks. Needless to say, this social media stuff is pretty compelling. http://www.slate.com/id/2208678/?GT1=38001

posted @ Thursday, February 12, 2009 5:42 PM by Annika Dubrall


Good advice here. I am sending it to my entire team.

posted @ Thursday, February 12, 2009 7:13 PM by Paula


Mike, 
 
Great article. Straight and to the point with interesting information, hints and comments. 
 
Nice job! Keep them coming.  

posted @ Thursday, February 12, 2009 7:59 PM by Mike


Right on. Social Media and channels is actually a very natural fit. Channels bridged the gap between vendor and customer better than any direct sales force could do in the long run. Channels are more caring and as such more social. Now Social Media is more than just being nice to customers. Social Media is a powerful way to expand market reach and gain a competitive advantage with very little investment. If vendors miss to empower their partners, they not only miss an opportunity but risk to open a door to competitors they may not be able to close in the future. 
 
Partners have only one customer base. And if they don;t get protected, meaning taken acre of, both vendor and partner are at risk.

posted @ Tuesday, February 17, 2009 1:45 AM by Axel Schultze


As the social media world expands exponentially, I feel it is important to prioritize the areas where one spends their “social” time so they can maximize both the value they obtain and the value they provide to the community. This week I was invited to join two groups which were not broad based and which I knew I would not have time to maintain and keep current. I declined them both.  
 
 
 
For me groups that deal with channel operational readiness and channel manager best practices are my focus, so if anyone knows of some other groups that I should be looking at, please let me know. Lshively@salesforesight.com 
 

posted @ Tuesday, February 17, 2009 5:49 PM by Lynn Shively


Good advice. However, I would warn that a poorly constructed page is worse than no page at all. I keep separate my personal social networking sites (Facebook) from my professional page (LinkedIn).

posted @ Friday, February 20, 2009 2:27 PM by Tom Wells


Tom, I agree that a poorly constructed page is worse than no page at all (if you find someone on LinkedIn with 15 connections and no references, they don't seem very impressive). However, I wonder if it possible to keep your private and business pages separate any longer. People search on your name and both come up for review. Both have to meet minimum requirements for viewability and both impact your professional reputation.

posted @ Friday, February 20, 2009 3:15 PM by Mike Dubrall


Good discussion on a very relevant topic. A related discussion on "Using social media in partner ecosystems" was published recently in Entente's alliance marketing newsletter, Partnerwise. 
 
http://www.entente1.com/Resources/UsingSocialMedia.html

posted @ Wednesday, February 25, 2009 3:58 PM by Tom Kuder


Wonderful Article! I am going to share this with my networking groups. 
 
 
 
Thank you! 
 
Julie

posted @ Thursday, February 26, 2009 1:24 PM by Julie Collins


Great tactical advice. Thanks!

posted @ Wednesday, March 04, 2009 12:19 PM by Stacey


Great article, was recommended by many people.

posted @ Thursday, March 05, 2009 8:36 AM by Andrew Pohran


Terrific article Mike. I already used LinkedIn and alerts, and have been for awhile. So you have inspired me to be more active with Facebook and Twitter! Please to say that I am no longer a social media couch potato. 
 
 
 
And the discipline to post daily is an excellent suggestion

posted @ Monday, March 09, 2009 12:00 PM by Pat Molloy


Mike -- Good post. Thank you. Since you published this, have you identified or cited any good examples of Channel Managers not only adopting these tips for their own personal/program/company gain, but in assisting their partners to get current on social media. I am interested to know which channel programs have been doing an admirable job incorporating social media to communicate, collaborate and jointly improve the customer experience.  
 
In another post you referenced that channel partners would suffer a "slow death" if they do not embrace Web 2.0 tools. A slow death as vendors are able to seize direct relationships with the customer. Which vendors are not standing by to watch their partners die, and breathing life instead of sucking it? And how are they doing this?

posted @ Tuesday, May 26, 2009 3:55 PM by Ronan Vance


Good questions for any channel manager. Some of the leading vendors like Cisco, Microsoft, and IBM are actively comunicating with partners through social media (YouTube, SlideShare, Facebook, and more) but few vendors provide resellers with training or programmatic support to enable the use of the new tools with customers. Vendors are spending way more resources developing direct social media relatonships with end users. Partners, on the other hand, are creating their own opportunities, often through business networking sites like LinkedIn where they can find and develop customer relationships. Many resellers are also engaged in the on-line communities of their vendors. Vendors and their channels are not yet collaborating to better meet customer needs. Its more like every man for himself.

posted @ Thursday, June 04, 2009 4:29 PM by Mike Dubrall


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